The social chat
Accelerate growth and conversions with automated, personalized chat experiences on Instagram, Facebook and LINE.
Accelerating growth for brands around the world
Solutions
Convert followers and prospects into customers
with more meaningful engagements
9.6%
Avg. conversion rate
10m+
Monthly end users engaged
+100%
Increase in avg. CTRs
Integrate interactive chat experiences to your posts, stories, and even your website to drive more engagement.
Increase CTRs and conversions of your social ads with integrated personalized chat experiences.
Organic engagement
Integrate interactive chat experiences to your posts, stories, and even your website to drive more engagement.
CTX ads
Increase CTRs and conversions of your social ads with integrated personalized chat experiences.
How it Works
Creating personalized chat experiences is simple —
we are also here to help you every step of the way.
1 / 4
Define your objectives
Select from different ZEALS solutions to help you increase awareness, improve engagement, and/or drive sales across Instagram, Facebook, and/or Line.
2 / 4
Design and build
Unlike other chat solutions, our expert conversation designers will work closely with you to design, build, and test personalized chat experiences tailored to achieve your specific objectives.
3 / 4
Launch
Automatically engage customers and prospects in personalized chat experiences to provide curated product suggestions, book appointments, generate leads, increase sales and more on their favorite social channels around the clock.
4 / 4
Review and optimize
Our conversation designers will monitor your chat experiences, review the results with you, and suggest optimizations to improve performance.
What customers are saying about us
6.8
CVR on Instagram
20.0
lead generation rate
“Zeals has been phenomenal for our social media chat automations! Their responsiveness, diligence, and determination to drive results are truly impressive. They understand our goals and deliver tailored strategies. Highly recommended!”
Jennifer Zhang
CEO
90.0
quiz completion rate
“Our quiz completion rate exceeded our expectations at 90%, and 95% of participants deepened their understanding of our products. ZEALS chat commerce drastically enhanced product awareness among our followers.”
Chihiro Sakai
Assistant Brand Manager Marketing
15.6
CVR
“ZEALS enabled us to provide a series of initiatives on a single platform, ranging from ads, surveys, membership registrations, to direct messaging. As a result, this led to a seamless customer experience without any gaps, and I believe we were able to achieve our initial vision.”
Takuya Nishimura
Deputy Chief of New Business Division
10.1
CVR on Instagram
3000
new monthly contacts generated
“The precise implementation of methodology provided by ZEALS has led to significant performance improvements and tangible outcomes. I have complete confidence in their solutions.”
Head of Sales
Partners
Together with our strong partners,
we will imagine better experiences.
FAQs
How is ZEALS different from other chatbots?
ZEALs provides you with automated, personalized chat experiences that are fully integrated with Instagram Direct Messenger, Facebook Messenger and LINE Messenger. ZEALS chat experiences are not designed to just take surveys, answer support questions or route users to live agents, but to engage users in conversation-like experiences designed to drive marketing and sales conversions.
Unlike other chatbot solutions, we don’t expect you to do all the work. We provide expert conversation designers to help you build, test and deploy chat experiences that are tailored to your specific objectives.
How can personalized chat experiences help my business?
Traditional channels such as email and organic social are becoming less effective in driving engagement and growth, and yielding lower marketing ROI. Personalized chat experiences enable your business/brand to directly interact with customers individually and cater to their needs in real-time, increasing CTR by up to 100% and Conversions by up to 5X.
Is ZEALS a service or SaaS solution?
ZEALS provides brands with the ability to easily build and integrate custom, automated chat experiences across different social media platforms through our social chat commerce platform (SaaS). In addition, ZEALS also offers professional conversation design services to increase scale and performance.
How long does it take to build and launch ZEALS chat experiences?
ZEALs solutions are highly personalized to your brand voice and target customers, so it will take 3 to 5 weeks to launch your first chat experiences. Time to deployment is also dependent on your level of involvement and speed at providing feedback.
Prior to launch, we will conduct detailed audience and channel research, work with you to incorporate your brand voice into all chat experiences, build the chat experiences, test, and launch.
Do I need to have my business social accounts (Instagram, Facebook, or Line) created before I can use ZEALS?
Yes, because customers will be interacting directly with your brand on their favorite social channel(s). You can select to deploy chat experiences on one or more social platforms of your choice (Instagram, Facebook, or Line).
What is ZEALS pricing model
We will work with you to determine the pricing plan that best suits your marketing/advertising budget. Contact sales for more information.
Are there additional costs for conversation design services
Up to 8 hours of conversation design services will be provided to help you build and launch your first chat experiences at no additional cost. Post launch, up to 2 hours per month will be provided at no charge to help you monitor performance, optimize active experiences, or build new experiences. Additional conversation design services hours can also be purchased, starting $200 an hour.
What is zero party data?
Data intentionally and proactively provided by the user/customer. It can include, purchase intentions, product interests, personal context, and more…
The ability to collect this type of data directly from your customers, enables you to better understand them on a deeper level, and create more tailored experiences and products that better meet their needs. This can create not only an improved customer experience but also increase sales, loyalty, lead capture, conversion rates, etc. The list goes on.